Knockaround sunglasses, known for their durability and affordability, come with a 12-month manufacturer's warranty for any defects in materials and workmanship for the original owner. This warranty covers normal use and is subject to the following conditions:
Who Is Eligible for the Warranty?
To be eligible for the Knockaround sunglasses warranty, you must be the original owner and have purchased the product from Knockaround Australia. You must also provide proof of purchase, which includes the date, from Knockaround Australia.
Conditions That Exempt the Warranty
This warranty does not cover damage due to improper use or care, accidents, negligence, or damages resulting from normal wear and tear. It also excludes cosmetic damages and materials breakdown due to age, use, and/or environmental conditions.
Limitations of the Warranty
The liability for warranty claims will be limited to one repair, replacement, or credit per item purchased. You are responsible for the cost of returning the product under a warranty claim.
Return Policy
To return your product, please email us at [email protected] for complete return instructions. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
Exchange Policy
A maximum of one exchange is permitted per customer order. You are responsible for any return shipping costs, and you will be required to pay the Australia Post Parcel Post up to 500g charges for the shipping of the "replacement" product.
How to Submit a Warranty Claim
If you have a warranty issue, you can contact our customer service team by emailing us at [email protected]. Include your order number, details of the issue, and attach images showing the product and the issue clearly. A customer service representative will contact you within 24 hours (or on the first workday following a weekend or public holiday).
Conclusion
Knockaround sunglasses are covered by a 12-month warranty for any defects in materials and workmanship for the original owner. However, there are conditions that exempt the warranty, and the limit on exchanges and returns must be followed. If you experience any issues with your sunglasses, please contact our customer service team for assistance.
