Overview
Conversational Intelligence is a model created by Judith E. Glaser to build trust, deepen conversations, and transform people/cultures. C-IQ is a set of skills that can be learned and applied to improve communication, relationships, and organizational culture.
Key Elements
- Listening: The ability to listen and understand others to create a stronger connection and understanding.
- Asking Questions: The ability to ask insightful questions to promote understanding and open up new possibilities.
- Priming for Trust: Building trust through a shared understanding of mutual values and beliefs.
- Sustaining Conversational Agility: Maintaining adaptability and resilience in conversations.
- Doubling-Clicking: Understanding the underlying emotions and thoughts of others to provide more insightful responses.
Benefits
- Improved Communication: C-IQ can help individuals communicate more effectively, leading to better relationships and organizations.
- Increased Engagement: Engaging in meaningful conversations can increase employee motivation and satisfaction.
- Cultural Transformation: C-IQ can be used to shape cultures to be more collaborative, innovative, and positive.
- Strategic Success: C-IQ can help organizations align their communication strategy with their business goals.
How to Begin
To begin learning C-IQ, individuals can sign up for a certified Conversational Intelligence (C-IQ) program or participate in workshops and seminars led by certified trainers.
Applications
C-IQ can be applied in various settings, including:
- Business Relationships: Building stronger client, employee, and partner relationships.
- Organizational Culture: Enhancing workplace culture and employee engagement.
- Public Speaking: Preparing for presentations by enhancing your ability to connect with your audience.
Tools and Resources
- C-IQ催化剂工具: A tool to measure and understand conversational impact.
- L.E.A.R.N.活动: A tool for reflecting on and improving conversations.
- C-IQ培训资源: Access to certified trainers and workshops.