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Active Listening: Paying close attention to the speaker, understanding their message, and responding appropriately.
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Patience: Allowing time for the speaker to calm down and self-reflect, which may lead to them realizing that their behavior is unreasonable.
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Restitution: Offering restitution if possible, such as repayment of money or return of stolen items.
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Empathy: Showing empathy towards the speaker's feelings and perspective.
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Non-verbal Communication: Using clear non-verbal cues to convey understanding and open communication.
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Questioning: Asking questions to clarify the speaker's intent and to establish a dialogue.
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Offering Support: Offering practical support, such as advice or assistance with certain issues.
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Defusing Situations: Identifying and resolving situations that could lead to conflict or discomfort.
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Seeking Solutions: Finding ways to address the issues raised by the speaker.
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Communication Skills Improvement: Developing skills for better listening, comprehension, and response.