Breeze Airways, a low-cost carrier, has recently gained attention as one of the best domestic airlines in the U.S. according to Travel + Leisure readers. With a focus on offering affordable flights and flexible policies, Breeze has three seat classes: "Nice," "Nicer," and "Nicest." The airline stands out for its no-fee policy on flight changes and cancellations, making it an attractive option for budget-conscious travelers.
One traveler shared their experience upgrading to first class, known as "Nicest," on a Breeze Airways flight from San Francisco to Richmond, VA. The additional $41 for a first-class ticket included a reserved seat, a carry-on item, and two checked bags, compared to the $203 total for a basic economy fare with add-ons. The larger seats, measuring 20.5 inches wide and 39 inches deep, provided ample space and legroom, especially for those who are tall. Each seat also featured an AC power outlet and USB C port, as well as a mount for personal devices for in-flight entertainment.
However, the first-class experience on Breeze is not without its limitations. There is no priority luggage service, meaning first-class passengers still wait for their luggage at the carousel. Priority boarding, though offered, doesn't hold significant advantages on a budget airline like Breeze. In addition, Breeze Airways does not currently offer in-flight Wi-Fi, although the airline has started fitting planes with this feature.
In terms of in-flight refreshments, Breeze charges for most food and beverages, with complimentary cups of water. First-class passengers on cross-country flights receive a full-sized snack and an alcoholic drink, while shorter flights offer a light snack and one drink choice. While meal services aren't included, snack boxes can be purchased for a fee.
Working on Breeze Airways proved more comfortable for the reviewer, thanks to the larger tray tables, power outlets, and roomier seats. However, the lack of in-flight Wi-Fi meant downloading materials prior to the flight was necessary. Noise-canceling headphones are recommended for a quieter workspace, as the first-class section can attract families with young children.
Customer reviews on Breeze Airways paint a mixed picture. Some reviewers praise the airline for its affordable fares, friendly staff, and comfortable seating, particularly in first class. They appreciate the convenience of flying directly to regional airports without layovers and note the value-for-money aspect of the upgraded seats.
On the other hand, several customers have experienced delays, mechanical issues, and poor communication from the airline. Issues such as last-minute cancellations, lengthy wait times, and lack of in-flight amenities have led to dissatisfaction among some travelers. One reviewer even mentioned being charged $75 for exceeding baggage weight limits by a mere half pound., Breeze Airways offers a unique first-class experience for those seeking comfort at a lower cost. While it may not rival the amenities of larger airlines, the spacious seats and lack of change fees make it an appealing choice for some. However, the carrier's reliability and consistency in service seem to be a point of concern for a portion of its clientele. For travelers willing to accept potential drawbacks for the sake of affordability and flexibility, Breeze Airways may be worth considering. For those who prioritize seamless travel experiences, it may be wise to weigh the pros and cons more carefully.
