Seraphine is committed to providing their customers with a comfortable and convenient returns process. We understand that choosing the right size during pregnancy can be difficult, which is why we offer a full refund for unworn items that are in a saleable condition. This policy outlines the conditions, process, and restrictions of returns for Seraphine products.
Return Policies for Unworn Items
Saleable Condition
To be eligible for a refund, items must be unworn and in a saleable condition. This means that the items should be returned in their original packaging with all tags and labels intact.
30-Day Return Period
All returned items must be postmarked within 30 days of delivery.
Tracking and Proof of Postage
Customers are responsible for tracking their return parcel through the carrier website and keeping hold of their proof of postage and returns tracking number. We may request this information at a later date.
Refund Processing
Seraphine aims to issue a refund within 14 days of the return arriving at our warehouse.
Returning Items Due to Hygiene Reasons
Briefs, Hosiery, and Cosmetics
Due to hygiene concerns, we are unable to accept returns of briefs, hosiery, or cosmetics.
Swimwear Bottoms
Swimwear bottoms must be tried on over your own underwear to ensure they fit correctly.
Return Method and Cost
Free Returns for US Shipping Addresses
Orders placed on seraphine.com with a US shipping address are eligible for free returns.
Returns for International Shipping Addresses
For orders with shipping addresses outside the US, returns are at the customer's own expense. Customers must choose their own returns method and pay the total cost of return shipping, including any duties or taxes that may apply.
Additional Guidelines for Certain_items
Customary Shipping
For certain items that are typically worn on the body (such as bras or Panties), we recommend that you try them on over your own undergarments to ensure the fit is correct.
Marking for Return
To avoid delays in returns, please mark any returned items as "returned goods" on customs or postal forms.
Duties and Taxes
Customers are responsible for any duties and taxes that may apply when returning items to the US.
Return Policy Limitations
Non-Eligible Orders
Orders that are not eligible for free returns, such as intimate wear, are subject to a return fee.
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