Merrell is committed to providing its customers with a straightforward and fair return policy. Whether you're shopping online or in-store,Merrell stands behind its products and wants to ensure you're satisfied with your purchase. This guide will help you understand the steps you need to take to return an item, exchange an item, or initiate a return or exchange for items purchased from Merrell's website.
Return Policy Overview
Merrell's return policy allows customers to return or exchange new, unworn items within 30 days of the date of shipment. All items must be returned in their original packaging, including all accessories, manuals, and documentation that originally accompanied the product. Merrell does not accept returns or exchanges on items that have been worn or items purchased more than 30 days after their shipment date.
Return Process for Online Purchases
If you're dissatisfied with an item you purchased from Merrell's website, you can initiate a return by visiting the returns section of the website and following the steps outlined below:
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Enter your order number and zip code to retrieve your order information.
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Choose the 'Start Your Return' option.
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On the subsequent page, you'll need to pack up all items in their original packaging or similar packaging (if necessary).
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Include a copy of the return form with your shipment, which can be downloaded from the site.
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Print out the return label and shipping label and attach them to the package.
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Sign the package and have someone available to transport it back to the address specified in the packing slip.
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Once Merrell receives your package, they will process your return and provide you with an email confirmation.
It's important to note that Merrell charges a $5.00 return shipping fee, which will be deducted from your refund. You can expect to receive your refund within two billing cycles.
Return Process for In-Store Purchases
If you're returning merchandise purchased from one of Merrell's corporate stores, you can bring the following items to the return desk:
- Your order confirmation email
- The original form of payment (credit card, debit card, or cash)
Remember to keep a copy of the return/exchange paperwork for your records.
Once the return is processed, Merrell willissue you a gift card in the amount of the purchase price, minus any applicable taxes and fees. If you received a damaged or defective product,Merrell's customer service team can assist you with making the return.
Exchange Policy
If you're interested in exchanging an item that you purchased from Merrell's website, you can do so by following these steps:
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Visit the returns section of the website and sign in to your account.
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Click on the 'Exchange & Return' link.
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Enter your order number and zip code to initiate the exchange process.
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Select the 'Start Your Exchange' option.
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Choose the 'Exchange an Item' option.
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From the product options available, select the item you wish to exchange for and specify the new size or color.
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Follow the prompts to complete the exchange process.
If the item you're exchanging for is no longer available, Merrell will offer you a refund.
Damaged or Defective Items
In the event that you receive a damaged or defective item, you should immediately contact Merrell's Customer Service Team at (800) 288-3124. A case number will be assigned to you, and a customer service representative will reach out to you to discuss the issue further. If you're unsure whether your product is defective, you can always visit the store where you made the purchase to initiate the return process.
##Merrell's return policy is designed to provide a sense of security for its customers and to guarantee that the products they sell are of high quality. By adhering to these guidelines, you can feel confident that your return or exchange will be processed promptly and fairly. If you have any questions or concerns about your return, please don't hesitate to contact Merrell's customer service team for assistance.