Aldo Shoes, the popular fashion retailer, is committed to providing its customers with a straightforward and fair return policy. Whether you're returning items purchased online or in-store, Aldo Shoes ensures that you receive the full benefit of your purchase, without any complexities or additional costs.
Online Returns
If you have purchased a product from the Aldo Shoes website, you can return it for a postage fee of £3.95 via their returns centre. To be eligible for a return, your order must be returned in the original package and in a saleable unused condition within 14 days of the Due Date, except for certain items that are non-returnable due to hygiene considerations.
To process a return, log into your account and select the order you wish to return. You will be able to select the reason for your return and generate a return request. Once you have requested a return, Aldo Shoes will schedule a pickup of your item.
For online returns, you will typically receive your refund within 2-5 business days from the processing datepost receipt of product at our end. However, depending on your financial institution and other factors, it could take up to 10 business days for your funds to be reflected on your statement.
In-Store Returns
If you have purchased a product from the Aldo Shoes store, you can return it in-store only. The return policy for in-store purchases is similar to the online returns, but here's what you need to keep in mind:
- You can exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
-ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights. - You cannot return items purchased from other retailers, including department stores, to Aldo Shoes stores. You must return them to the store from which they were originally purchased and subject to the return policy of the originating retailer.
Return Process Overview
Here's a summary of the return process for both online and in-store purchases:
- Log into your Aldo Shoes account and select the order you wish to return.
- Select the 'Return' option and follow the instructions to generate a return request.
- Aldo Shoes will schedule a pickup of your item and process your refund once the return request is received.
- In-store purchases must be returned to the store location where they were purchased.
Exchanges and Faulty Items
If you have购买的itemis faulty, you should contact customer service in the first instance via email. You can reach out to the customer service team at [email protected].
In the interest of hygiene, certain items such as earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken.
Refunds and Deposits
If you have made a prepayment using a credit or debit card, your refund will be credited to the original method of payment. For cash refunds, you must lodge a claim with the Joint Administrators by visiting the website mentioned above. Refunds cannot be given for goods purchased on or before certain dates, as detailed in the policies section.
Data Privacy
Aldo Shoes complies with data protection regulations and collects personal data from customers to improve their services and marketing efforts. If you have any concerns about your privacy or data usage, please contact the company using the details provided in the 'Contact Us' section of their website.
##Aldo Shoes' return policy is designed to be simple, fair, and convenient for their customers. By following the guidelines outlined above, you can rest assured that your unworn or unwashed items will be refunded or exchanged in a timely and efficient manner.
