At Fleet Feet, we understand that not every purchase meets everyone's expectations. That's why we've established a straightforward policy to handle all returns and exchanges. Whether you're a local customer shopping in-store or a online buyer, here's what you need to know about our return policy.
What Is the Fleet Feet Return Policy?
Our general return policy allows customers to return merchandise within 60 days of the original purchase date. To be eligible for a return, items must be in their original condition, unworn, and with all original tags and packaging. In addition, customers must provide proof of purchase, such as a receipt or order confirmation. If you're purchasing online, you have two options: return by mail or return to a Fleet Feet store.
In-Store Purchases
For in-store purchases, items must be returned to a Fleet Feet store, and cannot be returned by mail. Most items in new condition that are returned within 60 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or individual store’s website, fleetfeet.com or in-store. To return items to a different location than they were purchased from, receipt must be present. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange. If you have questions regarding a manufacturer or brand warranty for an item purchased in a store, we recommend reaching out to the specific store where the item was purchased. A list of stores and contact information can be found here.
Online Purchases
Returning an online order is free* * ! Items purchased online may be returned in-store or online. If you have questions regarding a manufacturer or brand warranty for an item you purchased on fleetfeet.com, please email us directly at [email protected]. If you are attempting to return an item shipped to an APO or FPO address, please reach out to us at [email protected] so we can determine if there is an option or possibility to get the item sent back. To return an online order in-person at a Fleet Feet store:
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Find the Fleet Feet location closest to you.
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Provide the sales associate with your packing list and/or order number when returning the item.
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Once your return is received, your refund will be processed and applied to your original form of payment within five to seven business days. Please note, refunds can take up to 10 business days to post to your account depending on your bank or financial institution.
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To return an online order through the mail:
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Complete the following form. Be sure to have your Order Number handy, and enter the email address associated with the original order.
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When packing up your return item(s), please include a copy of the packing list received with the shipment OR clearly write your order number above the shipping label on the outside of the package.
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Affix the label to the outside of the package — be sure to completely remove or cover any previous shipping labels(s) on the package.
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Drop the package off at any Walgreens or FedEx location. Be sure to write down your tracking number for future reference.
*Original shipping fees are non-refundable.
Exchanges
Unfortunately, exchanges for online orders are unavailable. If you're looking for a different size and/or color for an item already purchased, simply return the item via mail or at a local store for a full refund and place a new order for the desired item.
What Are the特殊情况？
During the holiday season, Fleet Feet has a special return policy in place to accommodate gift purchases. If you receive a gift between November 1st and December 31st, you have until January 15th of the following year to make a return. This extended return window allows recipients more time to exchange or return their gifts if necessary.
##总结
Fleet Feet的退货政策确保了顾客在退货或换货时都能享受到无缝且高效的服务体验。我们对卓越的客户服务充满承诺，无论是在线还是离线购买，都会让退货流程简单明了。如需更多详细信息及操作指南，请访问我们的官方网站 www.fleetfeet.com 或通过电子邮件或电话联系我们的客户服务团队。
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Fleet Feet Return Policy
