RETURN POLICY OVERVIEW
At ALDO, we value the satisfaction of our customers and want to ensure that you are completely happy with your purchase. If you are not satisfied with your ALDO shoes, you may be eligible for a refund or exchange. Our return policy outlines the conditions under which you can return your items.
RETURN CONDITIONS
To be eligible for a return, your item must meet the following conditions:
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You must have purchased the item from ALDO directly, either online or in-store.
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Items must be in a saleable condition, meaning they are unused, unworn, and have all original packaging and tags.
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Items must be returned within 14 days of the 'Due Date' stated on your purchase confirmation.
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You must have the original receipt or proof of purchase.
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Certain items, such as earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear, may not be returned or exchanged according to our policy.
RETURN PROCESS
To return your item, follow these steps:
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Log into your ALDO account or visit an ALDO store.
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Select the 'My Account' option to access your order history.
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Locate the order containing the item you wish to return and click on it.
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Click on the 'Return' button associated with the item.
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Fill out the return form with your details, including the reason for return and any relevant order numbers.
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Keep a copy of your online order receipt until your return is processed.
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Once you have completed the return process, you will receive an email confirming your return and providing a tracking number for your package.
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After we receive your returned item, we will verify its condition and process your refund or exchange. Please allow up to 7 working days for this process.
REFUNDS
Refunds will be processed within 30 days of us receiving your returned item. Refunds are typically credited to the original method of payment, provided all return conditions are met. Cash refunds are not provided under any circumstances.
EXCHANGES
If you are experiencing any issues with the size or fit of your returned item, you may be entitled to an exchange. To make an exchange, please follow these steps:
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Log into your ALDO account or visit an ALDO store.
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Select the 'My Account' option to access your order history.
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Locate the order containing the item you wish to exchange and click on it.
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Click on the 'Return' button associated with the item.
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Follow the returned item steps above.
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After returning the item, you will have the option to make an exchange during the return process or visit an ALDO store to do so.
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If you choose to make an exchange in-store, please bring your returned item along with your original receipt and any items you wish to exchange (see exchange policy above).
CANCELLATIONS AND REFUNDS FOR NON-FUNCTIONING ITEMS
If you purchase an item that fails to function within 6 months of purchase, you may be eligible for a refund or exchange. Contact ALDO customer service in the first instance via email [email protected].
HANDLING FEES
When you return an item to ALDO, we will cover the cost of postage fees for returns made via our returns centre. If you return your item to us in-store, you will be charged a fee of £3.95 for the return postage.
RETURN POLICY UPDATES
Please note that our return policy may change from time to time. It is always best to refer to the latest version of our policy, which can be found on our website athttps://aldoshoes.com/RETURN-POLICY.
contact information
For any further questions or concerns regarding our return policy, please don't hesitate to contact ALDO customer service. Our team is available 9:00 AM to 5:00 PM Monday through Friday, and can be reached by phone, email, or by visiting any ALDO store.
Thank you for choosing ALDO for your fashion needs. We look forward to helping you with your return or exchange requirements.