nisolo is committed to delivering sustainable and ethically made footwear to its customers. one of the key aspects of their return policy is the 'return policy'. this policy outlines the conditions under which nisolo customers can return their unworn or unchanged items to the brand.
overview
the nisolo return policy grants customers the freedom to return products within thirty (30) days of the original purchase date. this grace period allows consumers to make a return on their purchases without any risk of the shoes being worn, size altered, or damaged during the return process. customers can use the nisolo website to start the return process, which involves indicating which item they would like to return and choosing the 'return items' option.
the return process
the nisolo website makes the return process straightforward by requiring customers to fill out a brief form with details about their return items. once the form is submitted, customers will receive a confirmation email. this email will include a tracking number that allows customers to monitor the status of their return via the happy returns service.
a flat rate of $6.95 is charged for all domestic orders when using fedex smartpost shipping. expedited shipping rates vary depending on the delivery timeframe chosen. customers who select rush shipping will pay $29.95 for 2-day shipping or $49.95 for an overnight delivery.
the return process is easy and convenient. customers can complete the return process without ever leaving their homes. the nisolo website offers a trackable, box-free return service, which is powered by happy returns. customers simply pack their returned items into the shipping box provided, apply the tracking number from their confirmation email, and schedule the pickup time.
a flat fee of $6.95 is charged for all domestic returns. this fee covers the cost of shipping the item back to the manufacturer and covers restocking costs. for non-domestic orders, the return process is slightly more complex due to the international nature of the transaction. customers must navigate the customs process, which typically involves paying duties and taxes, which are non-refundable.
exclusions
the nisolo return policy does not cover certain items, including intimate wear, fair trade products, gift cards, and the nisolo five for five membership program. customers who wish to return such items are instructed to contact customer service for special arrangements.
final sale items
the nisolo return policy does not cover intimate wear or intimate wear products that have been used or worn. these items are non-returnable. customers who inadvertently order intimate wear products by mistake should contact customer service as soon as possible to avoid return challenges.
consumers who wish to return intimate wear items that have been used or worn can do so by contacting customer service for special arrangements.nisolo's return policy is designed to offer customers peace of mind by providing a straightforward and convenient process for returning unworn or unchanged items. customers are encouraged to carefully read the policy to understand which items are covered and which are not. by adhering to the return policy, customers can feel confident in their purchases and have a positive experience with the nisolo brand.
