Cariuma Return Policy

Cariuma is committed to providing its customers with exceptional service and support. Our return policy is designed to be clear, straightforward, and easy to understand. Whether you're returning a pair of sneakers or exploring our exchange options, the process is designed to be seamless and hassle-free.

What is your return policy?

Cariuma offers a 60-day return window from the date of delivery. During this period, any sneakers that are unworn, unwashed, and in their original packaging are eligible for return or exchange. To be eligible for a return, sneakers must be tried on exclusively indoors on a clean floor, and you should not wear them outside to prevent any dirt or grime from contaminating the shoe.

How do I return or exchange my order?

Cariuma provides several easy options for returning or exchanging your order:

1. Return Bar Option – For orders within the United States, you can initiate a return directly through our website and choose the Return Bar option to receive a QR express code. Simply drop off your shoes in the original packaging at your nearest Happy Returns Return Bar, and your new exchange order will be shipped in the next 24 hours, with your refund initiated immediately.

2. Mail Option – If the Return Bar is not available, you can print a free shipping label from our website, affix it to the original packaging, and drop off your package at one of the carriers listed on the label (USPS, FedEx, or DHL). For DHL orders, you can arrange the pick-up at a designated time and location. Processing time for mail returns may take up to 3 weeks, but you will receive notification once your return is approved.

3. Chinese and Singapore Customers – For orders placed in China or Singapore, you can contact [customer support](mailto: [email protected]) to initiate your return.

4. Exchange Process – If you are exchanging your sneakers for a different product, you can do so at Happy Return, where you can exchange sneakers for products of equal value. For US orders, Happy Return suggests products based on your preferences.

5. Exchanges for Accessories – All accessories, including shoelaces, insoles, and cleaning products, are final sale. There are no returns or exchanges for these items.

How long does a refund or exchange take to process?

• Cariuma's Return Bar accepts returns immediately, and your new exchange order is shipped within 24 hours.
• For mail returns, it may take up to 3 weeks for processing. You will receive notification once your return has been approved.
• Processing times may vary depending on the method of return and the destination country.

How much will I be refunded?

• Refunds are issued in the original product value, minus any shipping fees, taxes, and duties paid to authorities. In Singapore, refunds include product value and government tax.

Can I return or exchange the extra shoelaces I purchased?

• All accessories, including shoelaces and insoles, are final sale, and there are no returns or exchanges for these items.

What forms of payment do you accept?

Cariuma accepts all major debit and credit cards, Paypal, Apple Pay, After Pay, and electronic gifts cards.

Do you charge any sales taxes on the items?

Sales tax depends on your shipping destination. Any applicable taxes and duties will be listed on your order summary page before payment.

Why is my order split into multiple deliveries?

_orders can sometimes be split over a number of deliveries due to the following reasons: Where your products are coming from, product availability, and bulk order.

How do I return a split order?

For split orders, you can return them via Happy Returns for an exchange or refund. Split order refunds should be requested by contacting [customer support](mailto: [email protected]).

Is there a limit to the 'Share as Gift' feature?

Yes, the 'Share as Gift' feature allows you to share your credit with a friend, but it can only be used once per order. After the recipient's initial purchase, any remaining credit balance will remain active and can be used towards future purchases at Cariuma.

Are there any other restrictions on the 'Share as Gift' feature?

No, the 'Share as Gift' feature is available for use with any purchase, with the exception of gift card purchases and subscriptions. Other than that, there are no restrictions.

Can I return or exchange my Earth Day Edition sneakers?

All Earth Day Edition sneakers are made-to-order and are not eligible for exchanges or refunds.

About the PEANUTS Collection

The PEANUTS Collection features designs inspired by the beloved characters and stories of Charlie Brown and Linus. These high-quality garments are perfect for fans of all ages, with something for everyone.

What countries does the PEANUTS Collection ship to?

The PEANUTS Collection is available to ship to the following countries:

• United States
• Its territories and possessions
• Canada
• Austria
• Belgium
• Brazil
• Brunei
• Bulgaria
• China
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Japan
• Korea
• Latvia
• Lithuania
• Luxembourg
• Macau
• Malaysia
• Maldives
• Malta
• Mexico
• Monaco
• Netherlands
• New Caledonia
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Singapore
• Slovakia
• Slovenia
• Spain
• Sweden
• Taiwan
• Thailand
• United Kingdom

Why can't I use Catch to purchase a gift card?

Catch cannot be used to purchase gift cards, as it is specifically designed to be used for payment purposes. gift card purchases will not be eligible for Catch payments.

Is there anything else I need to know?

Thank you for choosing Cariuma for your footwear needs. If you have any further questions, please visit our help center or contact [customer support](mailto: [email protected])

The above information is for reference only, and may be subject to changes. For the most current return policy and information, please refer to our official website or contact customer service.